My husband and I visited Secard several times before making our purchase. I suffer from severe arthritis and was seeking an above ground spa for pain relief.
The manager worked with us carefully and was clear as to the model we wanted. Then he wrote up our order incorrectly. As a result, we received the wrong model. When I called, I was informed the manager "was no longer with the company" and when I reported our complaint I was told "now you know why." We had it confirmed that the error was his.
After several days, we were offered a $200 refund on this $8300 purchase, which didn't even cover the cost of delivery. Very, very bad form!
Product or Service Mentioned: Secard Pools Customer Care.
Reason of review: Order processing issue.