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As of this moment I would NOT recommend Secard Pools to ANYONE!! I purchased a brand new pool just this passed Friday evening, I set up the pool with my wife Sunday after hours of raking the area, grading and getting everything perfect. Everything was going beautiful...
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1.0
Product
I didn't like
  • Warranty false advertising
#836127
Reply to reviews
I am not the person who is used to write reviews but my experience with this company is awful. First of all, when they try to offer a service they are nice, but after signing the agreement and paying the fee you are nothing for them. We agreed on March on 2014 to...
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Anonymous
Anonymous

DO NOT USE this company. Their customer service is terrible. Brian Anderson is the absolute worst and the way he treats customers is just unacceptable. It's 6 months later ...

1.5
I didn't like
  • Poor workmanship
  • Warranty
  • Terrible customer service
#603017
Reply to reviews
I purchased a pool and gazebo and my pool supplies from this store (spent over $8,000 with them and have all the receipts as proof). Two years after purchasing a new pool motor from them, the motor and filtration system stopped working. I asked Steve Wade, the...
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Anonymous
Anonymous

Take them to Small Claims Court with all your documentation. I did and won and went elsewhere to have my liner replaced. Once you sign to have them install pool and equipmen...

Anonymous
getting it right

Hey BryanT58,First Off if you Leave $ 500,00 Dollars plus piece of Equipment with someone and DON'T GET A RECEIPT for Your Equipment, They/You F--K Up. to have the Pump rebuil...

#330477
Reply to reviews
I wrote a complaint regarding a signed contract not being honored and not being told that the company would not accept a personal check when pool was being competed. I received a call from Bobby this morning, he was very understanding of our situation and offererd to...
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#317171
Reply to reviews
Placed order to have pool liner replaced on 3/14/12. pool liner installed on 5/3/12. (Friday) Over the 35 days stated in contract from Secard. Contractor came out on 5/7/12 to complete pool liner. (Monday) Contractor would not accept personal check (we were not told...
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Anonymous
Buyer Beware 2 times

I am having almost exactly the same issue. We had an opossum get into our pool and tear the heck out of the corner, not fixable. We decided to have it replaced. I was leary...

Anonymous
Frustrated

I have had my pool for about 7 years and will be replacing the liner for a second time. Total three liners...first liner separated from top channel on deep end of pool after 2...

#317066
Reply to reviews
As the Operations Manager for a company that has been in business since 1958, it is my duty to ensure that we are providing high quality products and excellent customer service. It is upsetting to me as Operations Manager and to Secard Pools to have unsatisfied...
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Anonymous
Anonymous

I would love to know if Bob is still around with Secard. My husband and I have an issue I hope he may be able to help with as the national sales manager has blown us off & is ...

Anonymous
Jacqui

I strongly suggest that you contact Bob directly. Don't talk to anyone else there. He means it when he says he wants to keep his customers happy. I talked to him about the ...

#266683
Reply to reviews
I had similar problems as all of the other complaints with my Secard Islander. Who ever thought of wood and water together is in my opinion an ***. They measured our liner way too small and it tore after 2 years. Of course there were dents everywhere before we even...
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Anonymous
Peter

Do you waork for Aquapride pools ? It\'s too obvious you make AD for that company.

Anonymous
Anonymous

Doea Aquapride also do pool instalation ?

#253354
Reply to reviews
Have dealt with Secard for many years when it come down to pumps, pool decks and supplies. Some people are never happy they have great staff who know what they are talking about and will not steer you in the wrong direction at least this is true at the Montclair...
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#252405
Reply to reviews
I have been a customer of Secard for more than 20 years. I buy above ground pool liners because I can't afford inground. They used to make a good liner that lasted for about ten years. The last liner I bought lasted two years. They refused to honor the warranty...
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Anonymous
Fredd

I am in the market for a pool and was about to get an Islander pool. Luckily, I searched for reviews and found this. I guess I will look for a different company.

Anonymous
Mike Johnson

I had the same experience with a liner and I was told it was \"user error\". However when I had a former employee install a new liner he told me the old liner was cut too sho...

#252239
Reply to reviews
The steps of the ladder for the Islander pool are very shallow and high off the bottom of the pool. My two-year old grandaughter slipped off the top step and slid down between the ladder and the pool wall. Fortunately, I caught her before her face hit the water. I was...
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Anonymous
Bernadette

I have had a Secard pool for more than 15 years, replaced the liner twice, but it has been awesome summers... The only thing that I regret now is that I should have added the ...

Anonymous
aaa

OMG! you people are scaring me, I just signed to have an Islander pool installed, God help me not to go through all this problems. :? :sigh This means I have to be on the l...

#246803
Reply to reviews