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My husband decided to go with the cheapest quote for a pool. Buyer beware you get whay you pay for ! The process started since April it's now September before labor day and no pool. My backyard is a mess ! Weeks went by where no one came to work . Numerous empty...
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1.4
#1093793
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Secard Pools - AWFUL!!
Run! Go anywhere but here! This company has been a complete disappointment. From giving us a timeline to complete our pool that went months beyond, to finding ALL the cement under the liner was fully cracked. We were told it would take 3-6 weeks to complete our pool....
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1.3
I didn't like
  • Poor quality
#1033496
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DO Not..Do Not use this company for any type of pool install. We started the process with Secard on 4/21/16 by signing a contract for their Islander pool. From the very beginning it's been an issue. First, we signed the contract on a Friday with a 3 day cancellation...
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Anonymous
J***bo

Thanks I wanted one of these. Not now

1.0
I didn't like
  • Delays to install
  • Poor workmanship
#850997
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Secard Pools Swimming Pool Installation Review

Secard Pools
#860268
4.3
Details
We had them put in an above ground pool. They came on time, finished when they said they would. Anytime we have a question they answer it. This is a great company and would recommend them to my family and friends.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
As of this moment I would NOT recommend Secard Pools to ANYONE!! I purchased a brand new pool just this passed Friday evening, I set up the pool with my wife Sunday after hours of raking the area, grading and getting everything perfect. Everything was going beautiful...
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1.0
Product
I didn't like
  • Warranty false advertising
#836127
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I am not the person who is used to write reviews but my experience with this company is awful. First of all, when they try to offer a service they are nice, but after signing the agreement and paying the fee you are nothing for them. We agreed on March on 2014 to...
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Anonymous
Anonymous

DO NOT USE this company. Their customer service is terrible. Brian Anderson is the absolute worst and the way he treats customers is just unacceptable. It's 6 months later ...

1.5
I didn't like
  • Delays to install
  • Poor workmanship
  • Warranty
#603017
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I purchased a pool and gazebo and my pool supplies from this store (spent over $8,000 with them and have all the receipts as proof). Two years after purchasing a new pool motor from them, the motor and filtration system stopped working. I asked Steve Wade, the...
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Anonymous
Anonymous

Take them to Small Claims Court with all your documentation. I did and won and went elsewhere to have my liner replaced. Once you sign to have them install pool and equipmen...

Anonymous
getting it right

Hey BryanT58,First Off if you Leave $ 500,00 Dollars plus piece of Equipment with someone and DON'T GET A RECEIPT for Your Equipment, They/You F--K Up. to have the Pump rebuil...

#330477
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I wrote a complaint regarding a signed contract not being honored and not being told that the company would not accept a personal check when pool was being competed. I received a call from Bobby this morning, he was very understanding of our situation and offererd to...
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#317171
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Placed order to have pool liner replaced on 3/14/12. pool liner installed on 5/3/12. (Friday) Over the 35 days stated in contract from Secard. Contractor came out on 5/7/12 to complete pool liner. (Monday) Contractor would not accept personal check (we were not told...
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Anonymous
Buyer Beware 2 times

I am having almost exactly the same issue. We had an opossum get into our pool and tear the heck out of the corner, not fixable. We decided to have it replaced. I was leary...

Anonymous
Frustrated

I have had my pool for about 7 years and will be replacing the liner for a second time. Total three liners...first liner separated from top channel on deep end of pool after 2...

#317066
Reply to reviews
As the Operations Manager for a company that has been in business since 1958, it is my duty to ensure that we are providing high quality products and excellent customer service. It is upsetting to me as Operations Manager and to Secard Pools to have unsatisfied...
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Anonymous
Anonymous

I would love to know if Bob is still around with Secard. My husband and I have an issue I hope he may be able to help with as the national sales manager has blown us off & is ...

Anonymous
Jacqui

I strongly suggest that you contact Bob directly. Don't talk to anyone else there. He means it when he says he wants to keep his customers happy. I talked to him about the ...

#266683
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I had similar problems as all of the other complaints with my Secard Islander. Who ever thought of wood and water together is in my opinion an ***. They measured our liner way too small and it tore after 2 years. Of course there were dents everywhere before we even...
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Anonymous
Peter

Do you waork for Aquapride pools ? It\'s too obvious you make AD for that company.

Anonymous
Anonymous

Doea Aquapride also do pool instalation ?

#253354
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