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1.9 Based on 4 reviews
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    • Delays to install 2
    • Poor workmanship 2
    • Terrible customer service 2
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We had them put in an above ground pool. They came on time, finished when they said they would. Anytime we have a question they answer it. This is a great company and would recommend them to my family and friends.

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DO Not..Do Not use this company for any type of pool install. We started the process with Secard on 4/21/16 by signing a contract for their Islander pool. From the very beginning it's been an issue. First, we signed the contract on a Friday with a 3 day cancellation period. They cashed the check on the same day. Onto scheduling, it took a week to schedule the tech to come draw the plot plan. We were told a couple days to turn the plans around so... Read more

Was this review helpful? 2 0

As of this moment I would NOT recommend Secard Pools to ANYONE!! I purchased a brand new pool just this passed Friday evening, I set up the pool with my wife Sunday after hours of raking the area, grading and getting everything perfect. Everything was going beautiful until the water got about 24" high. We noticed a small hole in the base of the liner and right away tried to patch the hole. It didn't work. We figured, well we have our receipt, we... Read more

Was this review helpful? 2 0

I am not the person who is used to write reviews but my experience with this company is awful. First of all, when they try to offer a service they are nice, but after signing the agreement and paying the fee you are nothing for them. We agreed on March on 2014 to replace my liner they told me in less than two months would be fixed even is specified in the agreement. However, they replaced the liner almost 4 months later and in less than a month... Read more

Was this review helpful? 6 1

I purchased a pool and gazebo and my pool supplies from this store (spent over $8,000 with them and have all the receipts as proof). Two years after purchasing a new pool motor from them, the motor and filtration system stopped working. I asked Steve Wade, the salesman, if he would look at it to see what was wrong and he told me to drop it off at the store. When I stopped by to drop it off (October 2011), I brought the pool cleaner/sweeper by to... Read more

Was this review helpful? 15 3

I wrote a complaint regarding a signed contract not being honored and not being told that the company would not accept a personal check when pool was being competed. I received a call from Bobby this morning, he was very understanding of our situation and offererd to make things better. What was offered was very gracious and appriciated. He also stated that they would address my issues that we had and understood how we felt. Bobby was very... Read more

Was this review helpful? 5 0

Placed order to have pool liner replaced on 3/14/12. pool liner installed on 5/3/12. (Friday) Over the 35 days stated in contract from Secard. Contractor came out on 5/7/12 to complete pool liner. (Monday) Contractor would not accept personal check (we were not told about his prior to this date) Had to put balance on a credit card for them to complete the job! We paid $875.00 when we signed contract, offered check to them on 5/3/12, employee... Read more

Was this review helpful? 3 2

As the Operations Manager for a company that has been in business since 1958, it is my duty to ensure that we are providing high quality products and excellent customer service. It is upsetting to me as Operations Manager and to Secard Pools to have unsatisfied customers and unresolved complaints. Until recently we were unaware of these complaints but would appreciate an opportunity to make it right if you'll allow it. It's a top priority for me... Read more

Was this review helpful? 4 11

I had similar problems as all of the other complaints with my Secard Islander. Who ever thought of wood and water together is in my opinion an ***. They measured our liner way too small and it tore after 2 years. Of course there were dents everywhere before we even got in the pool. There was no way in he** we were going back to them. We went to Aquapride pools and they fixed all of our problems. We were told that liners should last 8-10 years... Read more

Was this review helpful? 7 2

Have dealt with Secard for many years when it come down to pumps, pool decks and supplies. Some people are never happy they have great staff who know what they are talking about and will not steer you in the wrong direction at least this is true at the Montclair store. So just because a few people have a bad experience don't count the company out. I have dealt with many other companies that do pool install's and sales and you what to talk... Read more

Was this review helpful? 2 4
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