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We purchased a swim spa at the L.A. Co. Fair. Everything seemed to go well while we were purchasing and everyone was very nice.The salesman made some promises he later did not abide by. We purchased a swim spa #1325 which was at the fair. When we received it, they...
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#1132724
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I bought my pool from secard 12 years ago and it was time for a new liner, i called Greg the guy who sold me ghe pool and he came out and gave me an esfimate to replace the liner and ghe pool light, the crew showed up and started working and then i get a call from Greg...
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1.4
I didn't like
  • Warranty false advertising
  • Are not honoring written contract
  • Poor quality
#1119883
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My husband and I visited Secard several times before making our purchase. I suffer from severe arthritis and was seeking an above ground spa for pain relief. The manager worked with us carefully and was clear as to the model we wanted. Then he wrote up our order...
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#1114140
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Secard Pools Swimming Pool Installation Review

Secard Pools
#860268
4.3
Details
We had them put in an above ground pool. They came on time, finished when they said they would. Anytime we have a question they answer it. This is a great company and would recommend them to my family and friends.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
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Value for money
Warranty
Website
My husband decided to go with the cheapest quote for a pool. Buyer beware you get whay you pay for ! The process started since April it's now September before labor day and no pool. My backyard is a mess ! Weeks went by where no one came to work . Numerous empty...
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1.4
#1093793
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Secard Pools - AWFUL!!
Run! Go anywhere but here! This company has been a complete disappointment. From giving us a timeline to complete our pool that went months beyond, to finding ALL the cement under the liner was fully cracked. We were told it would take 3-6 weeks to complete our pool....
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1.3
I didn't like
  • Poor quality
#1033496
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DO Not..Do Not use this company for any type of pool install. We started the process with Secard on 4/21/16 by signing a contract for their Islander pool. From the very beginning it's been an issue. First, we signed the contract on a Friday with a 3 day cancellation...
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Anonymous
J***bo

Thanks I wanted one of these. Not now

1.0
I didn't like
  • Poor workmanship
  • Delays to install
#850997
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As of this moment I would NOT recommend Secard Pools to ANYONE!! I purchased a brand new pool just this passed Friday evening, I set up the pool with my wife Sunday after hours of raking the area, grading and getting everything perfect. Everything was going beautiful...
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1.0
Product
I didn't like
  • Warranty false advertising
#836127
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I am not the person who is used to write reviews but my experience with this company is awful. First of all, when they try to offer a service they are nice, but after signing the agreement and paying the fee you are nothing for them. We agreed on March on 2014 to...
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Anonymous
Anonymous

DO NOT USE this company. Their customer service is terrible. Brian Anderson is the absolute worst and the way he treats customers is just unacceptable. It's 6 months later ...

1.5
I didn't like
  • Poor workmanship
  • Warranty
  • Delays to install
#603017
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I purchased a pool and gazebo and my pool supplies from this store (spent over $8,000 with them and have all the receipts as proof). Two years after purchasing a new pool motor from them, the motor and filtration system stopped working. I asked Steve Wade, the...
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Anonymous
Anonymous

Take them to Small Claims Court with all your documentation. I did and won and went elsewhere to have my liner replaced. Once you sign to have them install pool and equipmen...

Anonymous
getting it right

Hey BryanT58,First Off if you Leave $ 500,00 Dollars plus piece of Equipment with someone and DON'T GET A RECEIPT for Your Equipment, They/You F--K Up. to have the Pump rebuil...

#330477
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I wrote a complaint regarding a signed contract not being honored and not being told that the company would not accept a personal check when pool was being competed. I received a call from Bobby this morning, he was very understanding of our situation and offererd to...
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#317171
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