Secard Pools
Secard Pools Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Secard Pools has 2.0 star rating based on 16 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Choice of liners, Products.
Cons: Terrible customer service, Delays to install, Poor quality.Recent recommendations regarding this business are as follows: "Do not use this company. Get a regular pool.", "Think twice.", "Do not do business with them you will regret it", "Do not buy their pool, go somewhere else.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Secard Pools has 2.0 star rating based on 16 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Choice of liners, Products.
Cons: Terrible customer service, Delays to install, Poor quality.Recent recommendations regarding this business are as follows: "Do not use this company. Get a regular pool.", "Think twice.", "Do not do business with them you will regret it", "Do not buy their pool, go somewhere else.".
Most users ask Secard Pools for the refund as a solution to their issues.
Review authors value the most Website. Consumers are not pleased with Turnaround Time and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem after problem. Do not use this company.
I had my pool started around January 2019. By June, it still wasnt done.
I had to get on them to get it finished for a Fourth of July party that I had planned, which they did. Shortly after, the deck boards started lifting. They did come back and fix that, but its still an ongoing problem. Since then, my pump stopped working and I found out that the pump they installed isnt even legal in the state of California.
Not sure if it was legal at the time of install. I had my pool guy replace and cost me a lot of money. Now my deck boards are lifting in many places due to the screws that they used. They are rusting and breaking and causing the boards to lift.
Now the boards that the pool ladder is connected to are lifting as well. The piping that goes along the inside of the pool to hold the liner in place has been coming out since shortly after the pool was finished. Ive spent so much time trying to get it back in. Now the piping is coming off completely and the liner is falling out.
I paid them to remove shrubbery and stumps and clear all vegetation from the yard and now I have something growing under the liner. I emailed my salesman and he informed that the warranty on almost everything except the liner is only good for a year.
He told me to tap the piping back in myself. Everything else was no longer under warranty so too bad.
I have emails and photos to prove everything.
- See review
Preferred solution: All issues fixed free of charge
User's recommendation: Do not use this company. Get a regular pool.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Anaheim, CaliforniaIt's only been one problem after another.
- Quality and customer serivce
Preferred solution: replacement of product
User's recommendation: Think twice....
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Victorville, CaliforniaMy under Ground pool water is coming out of it
Preferred solution: For them to fix it
User's recommendation: Do not do business with them you will regret it
5 months and no work
- Products
- Terrible customer service
- Salesman
Preferred solution: Full refund
User's recommendation: Do not buy their pool, go somewhere else.
SECARD POOL NIGHTMARE!! DO NOT HIRE!!!!!!!!!
- Breach of contract - delayed job
- Failure to comply with city inspector requests - delayed job
- Salesman
Preferred solution: Price reduction
Very Disappointed
Fast forward to July 2019. I was enjoying our pool and noticed under our waterfall the liner looked like it was hanging down.
I took pictures and although I didn’t want to have to...I called Secard and spoked to Ashley. She told me to email her the pictures to review....
Since my last post, we got in touch with Robert at the Rancho Cucamonga location. He said that they only had one leak detecting person and he would try to send him out on Thursday 6/7.
In the meantime...we found the leak. I have a video using the food coloring method...
Looks like we may have a leak!! Yes folks this nightmare is not over!!
My husband noticed yesterday that water was pooling around the pool! Its Friday 6/1 and I don't expect anyone to get back to me for few days, but now we have to determine if the Liner is leaking.
Finally the liner was installed. But before they installed it the workers from Seacard jack hammered some of the repairs we had our mason do.
Yep they re-repaired what we had paid another $200 for even though Vincent said on 4/29 it was ready. So the pool has been...
So we found a mason to repair the brick. $3,800.
He did a really good job and so my husband scheduled Vince to come out today 4/29 to look at the work and tell us if it was good to get the liner. By the way, he’s an idiot.
He told us it was a sand bottom pool. Guess...
$1,760 later...the installers came and said they couldn’t put the new liner in because the cement block was not in good condition. The installer told me to call Vince. I called him. He told me he would call his construction people. He called me back a couple of days later and said that they couldn’t fix the damaged cement block and that I needed to call a mason.
He also told me that I wasn’t getting my money back and I could sue for it. I asked him for the number of somebody else. He gave me the number to the construction manager Brian.
Brian told me that yes they could fix it and he didn’t know why Vince said they couldn’t. He (Brian) gave me the number to their sub who does occasional work for them. I spoke to Ramon for about an hour and he basically said I should try to get my money back and start over.
I have left 3 messages for Brian and have not gotten a call back. I am at a loss with a green swamp looking pool with a bad liner and out 1,760 dollars.
- Choice of liners
- Terrible customer service
Preferred solution: Let the company propose a solution
Regret supporting this company
Here is a copy of an email sent to Bob Cannon, Operations Manager at Secard Pools, summarizing my initial experience:
Bob;
I am reaching out to express my frustration and utter shock concerning issues with my recent purchase. On June 3rd, my husband and I saw an ad on Cal Spas website supporting your parking lot sale at the Menifee location. We went to the sale where we purchased an 18'x30' Summer Breeze above ground pool from Rick. We were told this was the largest pool you offered. The pool had to be ordered, but were advised it would be in within a week and half, if not sooner. Rick was new but really tried to do his best to answer our questions. Upon going inside to complete our payment on this transaction, we attempted to inquire about a Cal Spa motor/pump part for our spa. Rick asked the gentleman who sits near the wall, bald shorter man, to help us. RUDE was an understatement, how dare we interrupt his day. Had this been our initial experience, there would not have been a purchase, I would not support a business who thinks it is appropriate to treat its customers that way.
In preparation for the pool, I went online to download the instructions, where I noticed sizing guide depicting a 22'x42' pool. There was no answer at the Menifee location, so I called the Rancho location as that is where we were going to pick up the pool anyways. The receptionist wasn't sure, the sales person, Aaron, was on another call. She did go the extra mile to try to find out, which she confirmed in fact there is a 22'x42' option. For pricing, Aaron had to contact me back. When Aaron return my call, he confirmed the larger pool was in stock, but because the original purchase was made through the parking lot sale, I would need to contact Rick. This was on June 12th. I tried calling Menifee, left a message. Two days later, I went to the San Bernardino location on my lunch as Rick said he worked there during the week. The sales person confirmed, again, that there is the larger pool, he would make some calls about pricing and get back to me.
On the 16th, I finally got a hold of Rick in Menifee. He wasn't aware of a larger pool, when he asked his manager, he basically said I was crazy, wrong and didn't know what I was talking about. He told Rick to get me off the phone, if I didn't like the answer he was giving me, call Rancho on Monday. When I asked what the status on the original order was, again, I was told to call Rancho on Monday. I still have no idea when the pool will be available.
I am flabbergasted! I don't think I have ever had this much difficulty giving a business my money before. Basic Economics will tell you, without buyers businesses fail. In a customer service based industry, professional courtesy goes a long way. I am beyond frustrated.
Because of the contract, the sale was final.
Within the hour I received a follow up call from Mr. Cannon. He said he would look into matter but the upgrade would cost an additional $2,900. Wow!! I can buy an above ground 18'x45', metal sided pool with a 6 foot deep end for thousands less, so I declined. With the delay in being told the pool was in, we had to schedule additional time off of work to pick up the initial purchase, which was the following week. Mr. Cannon said to call Brian and let him know when we were coming so that they could pull the pool from inventory and have it ready. We called three to four hours before arriving. We waited basically an hour for our purchase to be pulled. Then we were almost shorted the pump/motor. They shipment of the ladder we purchased was taupe-none of their above ground pools have browns, they are white and blue. Nothing that we were told was followed through upon.
We were a means to profit, nothing more. You would think that a company that has been around for decades would understand how and implement efficient customer service. I would not give this company any more money- I work to hard for it. I hope you will think twice before buying here.
Kim
- Terrible customer service
Preferred solution: Let the company propose a solution
Islander pool liner track
- Choice of liners
- Products
- Delays to install
Talk to Shad!
Horrible
Completely Disappointed
We placed pur order for a pool on march 28th, 2016 so that we could secure a date once our escrow closed. The dig started on july 11th, it is now Dec 26th and we still have just *** in the backyard.
So many delays on THEIR part did not stop them from pulling against the draw for work not done. After months of no communication, terrible service, snarky attitude from Brian the construction MANAGER, nothing being done, we lodged a formal complaint with the finance agency in November. That got Secards attention for a minute, we were told were told we are priority. But nothing has changed.
Called today to find out what is happening and i was told that construction is off this week. This was the final straw and now i am contacting attorneys.
Dishonest and misleading
- Delays to install
- Poor quality
- Warranty false advertising
Unprofessional
We purchased a swim spa at the L.A. Co.
Fair. Everything seemed to go well while we were purchasing and everyone was very nice.The salesman made some promises he later did not abide by. We purchased a swim spa #1325 which was at the fair. When we received it, they filled it and it wasn't till later when I tried swimming in it that I noticed the colored sticker at the bottom was missing.
It is clearly there on the website for this model. This is important because as you are swimming against the current you need to be able to see the mid point of the spa or the current takes you to either side and you end up kicking the sides or back benches! After trying to get this issue resolved the salesperson would not return calls or messages, it took me 2 wks to get in contact with him. then he tells me that the swim spa I purchased was a 1325 American which has no sticker guide at the bottom and the one on the showroom was a 1325 Secard!
How was I to know the difference (they are identical) and why did they sell me the American when the Secard was on the showroom! Now they want to charge me $153. plus tax for the sticker and they would offer me a 10% discount for the misunderstanding! Are you kidding me!
Then I have to drain the large swim spa and refill! To make matters worst I had also ordered an aqua jogger included in my package, when I received it I knew it wasn't going to work out and when I requested an exchange for something else, they offered me $50. in store merchandise (they charge a few hundred!)I shared my disappointment with that so the salesperson Antonio Martinez said he'd talk to manager, Leanne Lengtat and later called me back to tell me they would not take it back or offer any credit because everything I purchased was a package deal!! Incredible and extremely unprofessional.
They will not share with me who the higher ups are in the company so I don't know who to call. I DO NOT recommend you do business with this or the surrounding locations that fall withing this manager's control!!!
- Hated that i used this company and have gotten nothing but grief
Preferred solution: Deliver product or service ordered
Construction and Repair Expert Talks
Don't Cover Employee Errors
My husband and I visited Secard several times before making our purchase. I suffer from severe arthritis and was seeking an above ground spa for pain relief.
The manager worked with us carefully and was clear as to the model we wanted. Then he wrote up our order incorrectly. As a result, we received the wrong model. When I called, I was informed the manager "was no longer with the company" and when I reported our complaint I was told "now you know why." We had it confirmed that the error was his.
After several days, we were offered a $200 refund on this $8300 purchase, which didn't even cover the cost of delivery. Very, very bad form!
Disappointing experience
AWFUL!!
Run! Go anywhere but here!
This company has been a complete disappointment. From giving us a timeline to complete our pool that went months beyond, to finding ALL the cement under the liner was fully cracked. We were told it would take 3-6 weeks to complete our pool. However, they dug *** that sat for month or more and came out about every two or three weeks to work a few hours, and so on.
It was FIVE months before it was completed. THEN... just a few months later, before we ever even swam in the *** thing, we notices the protruding and cracking cement!! Yep, the entire base was all cracked (see photo) It took them 3 weeks after we reported the problems to come to repair it.
But here is the kicker- the pool is only a few months old and never been used yet!!!
This is one expensive hole in my ground that will probably be a total disaster again and probably within the year. MAJOR REGRETS!!!!
- Poor quality
Preferred solution: Full refund
Companies Similar to Secard Pools
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Thanks for the information. My husband did not bug me to go with Secard Pool after I showed him the low rating and your review. Thank you so much for taking time to share your experience.
Wow. So many bad reviews.
It all boils down to who owns the Company now and their integrity and honesty.
We are currently eyeing a $16K 8X12 ft (11 person capacity) spa. All these complaints got me seriously wondering now…
DO NOT BUY ANYTHING FROM THIS COMPANY!! THEY ARE THE WORST AND DO NOT CARE ABOUT THE CUSTOMERS.
YOU HAVE TO TAKE THEM TO COURT TO SETTLE ANY DISPUTES!!
ALL THEY DO IS LIE LIE LIE!! ALL BS.