Secard Pools Complaints and Reviews

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Secard Pools
Main address: 91730 Rancho Cucamonga Ca
909 980-6744, 909 758-9073, bobbycannon@verizon.net
  • 14 complaints
  • $550 claimed losses
  • $39 average
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  • Jul 09, 2012
  • Products
  • Los Angeles, California
  • Pool Vacuum
  • 3
  • 3
  • 241

I purchased a pool and gazebo and my pool supplies from this store (spent over $8,000 with them and have all the receipts as proof). Two years after purchasing a new pool motor from them, the motor and filtration system stopped working. I asked Steve Wade, the salesman, if he would look at it to see what was wrong and he told me to drop it off at the store. When I stopped by to drop it off... Read more

Was this review helpful? 12 2

     

  • May 08, 2012
  • Home Construction and Repair
  • Los Angeles, California
  • Problem Solving
  • 264

I wrote a complaint regarding a signed contract not being honored and not being told that the company would not accept a personal check when pool was being competed. I received a call from Bobby this morning, he was very understanding of our situation and offererd to make things better. What was offered was very gracious and appriciated. He also stated that they would address my issues that we... Read more

Was this review helpful? 1 0

     

  • May 07, 2012
  • Home Construction and Repair
  • Los Angeles, California
  • Pool Liner Replacement
  • 2
  • 2
  • 323

Placed order to have pool liner replaced on 3/14/12. pool liner installed on 5/3/12. (Friday) Over the 35 days stated in contract from Secard. Contractor came out on 5/7/12 to complete pool liner. (Monday) Contractor would not accept personal check (we were not told about his prior to this date) Had to put balance on a credit card for them to complete the job! We paid $875.00 when we signed... Read more

Was this review helpful? 3 1

     

  • Oct 07, 2011
  • Home Construction and Repair
  • Los Angeles, California
  • Company Response
  • 2
  • 2
  • 222

As the Operations Manager for a company that has been in business since 1958, it is my duty to ensure that we are providing high quality products and excellent customer service. It is upsetting to me as Operations Manager and to Secard Pools to have unsatisfied customers and unresolved complaints. Until recently we were unaware of these complaints but would appreciate an opportunity to make it... Read more

Was this review helpful? 0 6

     

  • Aug 04, 2011
  • Installers
  • Los Angeles, California
  • 3
  • 3
  • 318

I had similar problems as all of the other complaints with my Secard Islander. Who ever thought of wood and water together is in my opinion an ***. They measured our liner way too small and it tore after 2 years. Of course there were dents everywhere before we even got in the pool. There was no way in he** we were going back to them. We went to Aquapride pools and they fixed all of our... Read more

Was this review helpful? 6 2

     

  • Jul 30, 2011
  • Customer Service
  • Los Angeles, California
  • Pool Pump 1Hp
  • 150

Have dealt with Secard for many years when it come down to pumps, pool decks and supplies. Some people are never happy they have great staff who know what they are talking about and will not steer you in the wrong direction at least this is true at the Montclair store. So just because a few people have a bad experience don't count the company out. I have dealt with many other companies that do... Read more

Was this review helpful? 0 1

     

  • Jul 30, 2011
  • Building Services
  • Los Angeles, California
  • Above Ground Pool Liners
  • 5
  • 5
  • 221

I have been a customer of Secard for more than 20 years. I buy above ground pool liners because I can't afford inground. They used to make a good liner that lasted for about ten years. The last liner I bought lasted two years. They refused to honor the warranty that was supposed to be 10 years on the seams. They don't even answer phone calls or emails. Their price for a liner with... Read more

Was this review helpful? 3 0

     

  • Jul 03, 2011
  • Installers
  • Los Angeles, California
  • Islander Pool Ladder
  • 3
  • 3
  • 167

The steps of the ladder for the Islander pool are very shallow and high off the bottom of the pool. My two-year old grandaughter slipped off the top step and slid down between the ladder and the pool wall. Fortunately, I caught her before her face hit the water. I was afraid she would wedge behind the ladder. The ladder is difficult for older people to use since the steps are so high. Does anyone... Read more

Was this review helpful? 0 0

     

  • Apr 02, 2011
  • Installers
  • Los Angeles, California
  • Jacuzzi
  • 3
  • 3
  • 222

Secard Pools do not deliver as promised nor do they stand behind their products or workmanship. Never buy from these crooks. Poor experience. Spa took 5 mos to deliver after being promised 2 mos. Equipment never worked properly nor did they even try to resolve my issues. Bottom line I spent over $5000 for a spa that I was only able to use twice before it totally broke down. Had to hire and... Read more

Was this review helpful? 2 1

     

  • Sep 26, 2010
  • Products
  • Los Angeles, California
  • Islander Pool
  • 2
  • 2
  • 269

2004 we purchased the secard islander 8 foot. today the liner is torn at the seem and there is giant craters in the sand bottom they placed below the liner.. there is giant roots growing through the liner as well, they refuse to repair the liner and said they would smooth out the sand.. i got a second opinion and the professional opinion was that water was getting under out side the pool into... Read more

Was this review helpful? 4 0
 
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